Dear Valued Partner,
During this time, we are committed to a cautious approach to running operations that is based on the latest advice from the CDC and government health departments. While there are many uncertainties, we do know it will impact how we conduct business for the next several weeks and possibly longer.
The safety of our community – employees, customers and partners – is our primary concern.
To ensure their safety, we are implementing the following temporary adjustments:
- Our employees may be working remotely until further notice. We have many tools in place allowing us to connect easily with fellow employees and customers.
- We are restricting all commercial travel to reduce the potential impact on our team and those with whom we come into contact; however, if there is an urgent or critical customer need that requires our onsite attention, we will grant exceptions to those restrictions to ensure we can respond appropriately.
This is a fast-evolving situation and our goal is to adjust quickly to ensure our employees, customers, and partners are safe while providing the best support and services under these conditions. We have included some key FAQs addressing continuing operations. We wish you continued good health and thank you for placing your trust in us.
Sincerely,
Scott Ceru
President
Commercial Zone Products/Retail Space Solutions, LLC
414-554-5974
Frequently Asked Questions
Q: Have there been any impact on operations or service?
A: The majority of our operations and support are located in Wisconsin or the Midwest region and we have been able to transition to remote operations without disruption to our customers. Additionally, we are in close contact with our international vendors and shipping and production have started to flow again to ensure our supply chain is intact.
Q: What business continuity plans does Retail Space Solutions (RSS) have in place to mitigate any shortages or slowdowns?
A: RSS has reserved additional inventory where possible and are continuing to build up a buffer for ongoing support. We are working closely with our vendors and component/material suppliers to identify contingency plans domestically and internationally to manage through the short term.
Q: Is RSS experiencing any sub-component and material shortages?
A: At this point RSS has experienced minimal disruption to our product availability. However, we are monitoring our vendors closely and will work through any longer than normal lead-times as they arise.
Q: Does RSS anticipate any future disruptions?
A: While we have experienced minimal disruption to date, this situation is still fluid, and conditions can change quickly. Because of this, we will do our best to be proactive with communicating with our customers should our operations or service be impacted.
Q: With FedEx and UPS currently not accepting signatures, what will the policy be if a packaged is left and the customer claims they never received the package?
A: In order to have the most recent and accurate information regarding Federal Express and UPS we have attached the links below to their service alerts that outline how they are addressing COVID-19 related items.
- https://www.fedex.com/en-us/service-alerts.html
- https://www.ups.com/us/en/about/news/important-updates.page?
Q: What policy are you going to have if a delivery is returned due to the property being closed or the shipment refused?
A: For Less Than Truckload (LTL) shipments, due to the current environment, we will attempt to confirm the destination is receiving packages prior to releasing for fulfillment/delivery. If an LTL shipment cannot be delivered the freight company will return the shipment to our fulfillment warehouse. The return freight costs will be the responsibility of the customer, but for these situations RSS will be waving the restocking fee during this time.