General Order Information

How do I determine what to order?

Call our Customer Service Department at 800-279-5291 to find a solution that best meets your needs. Please have the following information available for your discussion: products being merchandised, cooler or gondola size, and depth of current shelving/solution.

If I place an order today, when will I receive my product?

In-stock items will ship in 2-3 business days and will be received within 7-10 business days from the receipt of order unless you have requested an alternate delivery date.

What if I need my order sooner than the standard lead time of 7-10 business days?

Please call our Customer Service Department at 800-279-5291 to expedite shipping. A $50.00 fee will be charged and shipment will occur within one business day.

How can I set up credit terms with Retail Space Solutions?

You can either email custservice@retailspacesolutions.com or call our Customer Service Department at 800-279-5291 to request a Credit Application. We will notify you once credit terms have been established.

Billing

How will I be billed for my order?

Standard billing is based upon “Build and Ship.” All goods are invoiced upon completion of production unless otherwise quoted. Terms of payment are Net 30 Days from date of invoice.

Is there a processing and handling fee associated with my order?

Order processing and handling charges are not applied to the first shipping destination per order. For each additional shipping destination, an order processing and handling fee is applied at a rate of $12.95 per location.

Will my order be taxed?

Unless you have tax-exempt status and have provided us with a properly completed tax exemption or resale certificate, we will apply taxes as applicable.

Shipping

Is the cost of shipping included in the price of my merchandise?

Shipping will not be included in the cost of the product and is billed separately on all invoices. All freight will be pre-pay and add unless quoted separately. Shipping charges are based on weight, which is determined after your entire order has been packed for shipping.

Can I use my own carrier?

Yes. Please identify the shipping terms as collect or third party on your order and include the carrier name, account number and contact information (if applicable).

What should I do if my product is received damaged?

In the event that your product is received damaged, please do not open the box. Immediately call or email our Customer Service Department at 800-279-5291 or custservice@retailspacesolutions.com to report the damage. We will review the situation and provide instructions on the next steps to take.

Returns

How can I return a product?

Call or email our Customer Service Department at 800-279-5291 or custservice@retailspacesolutions.com with your order number or PO number within 30 days of the receipt of the product to request a RMA form. A representative will authorize the return and instruct on how to proceed. A 15% restock fee will be applied and freight charges will be deducted from the credit.

When will I receive credit for my return?

Your account will be credited or your credit card will be refunded once the items are returned to the warehouse in resalable condition. If items returned are not resalable the information will be reviewed and further instructions will be given.

Warranty

Our products are built for the rigors of retail and should be free from defects in parts and workmanship under normal use and service. However, if any issues do arise, we offer a one-year warranty from date of shipment.